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Terms of use

Last updated January 15, 2024

Ecuador Direct Roses Terms of Use

Welcome to Ecuador Direct Roses, the Company, and its Affiliates. We invite you to explore our websites and enjoy our offerings. Our Terms of Service govern your use of our Website, Apps, social media platforms, merchandising channels, and products and services. Our goal is to provide a wide selection of high-quality floral, plant, gift, roses, and other products and services to a diverse audience. We prioritize safety and a pleasant experience for all users; hence we have established these Terms of Use. By adhering to these guidelines, we can ensure a mutually beneficial relationship between us and our valued customers.


We advise you to carefully read these Terms

When accessing or using the Ecuador Direct Roses Services, you must comply with these Terms and any revisions. It is important to regularly review the current Terms by visiting this page. If there are any changes to the Terms, your continued use of the EDR Services implies your agreement to those changes. If you choose not to accept these Terms, you should refrain from accessing or using the Ecuador Direct Roses Services.


1. Terms & Confirmation

We must provide this information to you to prevent any misunderstandings. We highly recommend that you carefully review the contents of this page, as it serves as a legally binding agreement. Should you have any inquiries, please do not hesitate to reach out to us.

2. Authorized Users

To use Ecuador Direct Roses services, you must be 18 or older and have a valid credit card or acceptable electronic payment method. If you can't form a legally binding agreement with EDR, you may not use their services. It is important that the person making purchases on this website is the owner or has the authority to use the credit card.

Visitors have permission to use the Site and Contents exclusively for personal, non-commercial purposes. You are allowed to download, print, and save copies of materials solely for your personal, non-commercial use. Please note that downloading or copying does not transfer any ownership or rights to the Content. Any form of publishing, selling, modifying, retransmitting, or distributing without written consent is strictly prohibited and will be subject to legal consequences.

Ecuador Direct Roses guarantees that personal information provided by our customers will not be shared with any third party. If you have any questions or concerns about Ecuador Direct Roses, please don't hesitate to email us at customercare@ecuadordirectroses.com.

3. Accounts and Passwords

During the account registration process, you must choose a unique password. It is your sole responsibility to safeguard the security and confidentiality of your password and to be accountable for any activity conducted through your Ecuador Direct Roses account. By logging into the EDR services, you confirm that: (a) you are a registered customer of Ecuador Direct Roses services; and (b) you are using the EDR services only for permitted purposes.

You agree to log out from your account at the end of each session. If you create an account, you agree that:

(i) you will not choose or use someone else's username to impersonate them; (ii) you will not choose or use a username that belongs to someone else without their authorization; and (iii) you will not choose or use a username that is deemed offensive by Ecuador Direct Roses at their sole discretion.

4. Privacy Policy

We may request your personal information to fulfill orders and provide customer assistance. Ensuring the privacy and security of your information is of utmost importance to us. Our Privacy Policy outlines how your information is utilized and is also incorporated into our Terms of Use. We encourage you to review it here.

If you choose to share information on our Site, please be aware that it is considered non-confidential information. By doing so, you are granting Ecuador Direct Roses a powerful and unrestricted license to use, display, edit, modify, reproduce, distribute, store, and prepare works of Your Content on a global scale. We have the freedom to reproduce, use, disclose, and distribute your communications without any limitations or obligations. 

5. EDR Can Legally Exercise the Right to Refuse Service

Ecuador Direct Roses maintains the authority to refuse service to any individual at any given moment.


6. Legal Disputes or Terms

If you have a problem with your order and decide to take legal action. You authorize us to provide any personal data that has been processed. This could include addresses, numbers, emails, record calls, orders, WhatsApp, live chats, or any other contact that has been made to support any legal action.


7. Cancellation Policy

To completely cancel your flower order, you must notify us at least 9 business days before your first scheduled delivery date. We do not accept cancellations within 8 business days of a scheduled delivery date. Please note that there is a 25% surcharge for all canceled orders in the regular season and a 50% surcharge for all canceled orders in the holiday season. To cancel your order, kindly send an email to claims@ecuadordirectroses.com with the subject heading CANCEL ORDER # (include your order number). In the body of the email, please provide the details of the items you wish to cancel. Alternatively, you can call us at +1(754)544-9383. Please be aware that we will need to speak directly with the person who placed the order to confirm the cancellation.


8. Fees & Payments

When you place an order on the Site, you agree to pay the price for the Product at that time, the delivery fees, and any applicable taxes. You are responsible for paying all taxes, fees, duties, and charges related to the purchase that are not withheld by the Company. You must provide accurate and current payment information. You must have the legal right to use the payment method you provide. We have the right to change the available quantity of a product or aspect of the Service, impose conditions on promotions, and refuse to sell or deliver a product.

When you make a purchase through the Service, you agree to pay the price for the products, along with shipping, handling charges, and applicable taxes. You also authorize Ecuador Direct Roses to charge your credit card or other payment methods for the full amount. If you choose to have the products delivered at a later date, you understand that Ecuador Direct Roses will charge your payment method on the date of purchase. All currency references are in U.S. dollars. Payment can be made using various methods such as credit card, debit card, PayPal, and Stripe. Orders will only be processed once full payment has been received, and any holds on your account by payment processors are your responsibility.

9. Prompt and Secure Shipment of Your Flowers

Weekday delivery is available for our flowers at Ecuador Direct Roses. However, additional shipping fees may apply for certain flowers and floral supplies, addresses outside of the 48 lower United States (Canada, Hawaii), and delivery dates on Saturday delivery. It is highly recommended that the customer or a representative be present during delivery. While a signature may or may not be required, it is important to note that EDR Service will not be held responsible for lost or stolen packages. Additionally, any damage to products caused by being left in inclement weather or prolonged travel times due to the customer's absence is not our responsibility. Delays caused by FedEx, UPS, or DHL, Customs and Agricultural inspections, or acts of God are also beyond our control. For more information, please refer to our detailed Shipping Policy.


10. Caution while Handling Packets

Ecuador Direct Roses ships Ecuadorian flowers with strong packaging materials like plastic straps, metal staples, wooden rods, and sharp objects. These materials may have rough edges or thorns. It is important to handle the boxes, packaging materials, and flowers with caution to protect yourself. The packaging straps are under pressure and can suddenly release. There is a risk of injury when handling these items. Please use appropriate protective gloves and tools. Ecuador Direct Roses cannot be held accountable for any damages or injuries caused by mishandling our packages or flowers.


11. Complaints and Claims Regarding Our Flower Services

If you are unsatisfied with your flower shipment, please contact Ecuador Direct Roses immediately upon opening the boxes. Additionally, send us an email to customercare@ecuadordirectroses.com. It is important to verbally communicate any complaints and provide digital pictures showing all the flowers within 24 to 48 hours of receiving the product. Failure to do so will result in your claim being rejected and no refund being issued. To process your claim, we will require digital pictures and/or a return of all the products for a quality inspection. Please note that we cannot guarantee exact color matches as flowers are a natural product that can vary in color from season to season.


The proper care of flowers is the customer's responsibility. Ecuador Direct Roses cannot be held liable for mishandled products. Each product page provides detailed information on how to care for flowers. Customers need to know about flower care. We urge customers to read our detailed Guarantee Page to understand what is covered under our guarantee.


12. Communication Service

Ecuador Direct Roses collects mobile phone numbers to send important updates about your order via SMS or text messages. By providing your cell phone number, you agree to receive SMS or text messages from Ecuador Direct Roses regarding your order. There is no service fee associated with these messages, but you are responsible for any charges from your mobile phone service provider for receiving text messages. Stay informed and up-to-date with our convenient SMS notifications for your order.


13. Illustration & Website Narrative

At Ecuador Direct Roses, we strive to accurately describe and showcase our products and services. However, there may be instances where items are mispriced, inaccurately described, or temporarily unavailable. We understand that there may be delays in updating product information. Please note that we cannot guarantee the accuracy or completeness of any information, including prices, product images, specifications, and availability. Rest assured, EDR is committed to promptly changing or updating product information to correct any errors, inaccuracies, or omissions. Additionally, please keep in mind that the colors displayed on our site may be influenced by your computer and monitor settings. We apologize for any inconvenience this may cause, as we are unable to guarantee exact color matches.


14. External Links

Ecuador Direct Roses provides links to third-party websites and additional resources. These resources may or may not be affiliated with Ecuador Direct Roses. It is important to note that we are not responsible for the content, products, services, or accuracy of these websites or resources. The inclusion of these links does not imply any endorsement from Ecuador Direct Roses, and you should exercise caution when using them. We encourage you to carefully review the Terms of Use, Privacy Policies, and Agreements on these websites to fully understand your rights and responsibilities.


15. Ownership & Patent

All the content on Ecuador Direct Roses Site, including the design, text, graphics, logos, images, and software, is the property of Ecuador Direct Roses and is protected by copyright, trademark, and other proprietary rights. The collection, arrangement, and assembly of all the content on the site is the exclusive property of Ecuador Direct Roses and is protected by U.S. and international copyright laws. Copyright infringement is a criminal offense, and Ecuador Direct Roses takes it very seriously. We actively scan other websites to detect any duplication of our property and periodically conduct thorough checks.


You must obtain expressed written consent from Ecuador Direct Roses before using any trademarks associated with Ecuador Direct Roses on products. Infringement includes using Ecuador Direct Roses property in a way that could confuse customers or tarnish the reputation of Ecuador Direct Roses. The trademarks of other companies appearing on this site belong to their respective owners, who may or may not be affiliated with Ecuador Direct Roses. You cannot reproduce, sell, or exploit any portion of this site for commercial purposes without expressed written consent from Ecuador Direct Roses. Framing or enclosing Ecuador Direct Roses trademarks or proprietary information without permission is strictly prohibited. You also need written permission to use any Ecuador Direct Roses logo or graphic as part of a link. Ecuador Direct Roses grants you a limited license to access and use this site for personal purposes. However, downloading, modifying, or using this site for commercial purposes requires expressed written consent from Ecuador Direct Roses.

16. Operational Laws

Ecuador Direct Roses is constituted in Miami, Florida, and follows state and federal laws. As a result, we are legally bound by the laws of the State of Florida and the United States of America. However, our offices are located in Ecuador, please note that you allow your data to be transferred to Ecuador for its operation. These laws apply regardless of your location.


17. Terms are Subject to Modification

Changes to these Terms may occur periodically and will be implemented upon posting. It is your responsibility to review and familiarize yourself with any modifications. By continuing to use the website after the revisions, you demonstrate your ongoing acceptance of the updated Terms. The effective date of the current Terms of Use and Privacy Policy can be found at the top of the page.


18. Currency Our Webpage Use

Ecuador has been managed with U.S. dollars since 2000. Therefore, the entire website will be displayed in U.S. dollars. We suggest that if you are buying from us in another country get informed how much the exchange rate is at the moment. Ecuador Direct Roses is not responsible for currency exchange or bank commissions.

19. Acceptance of Terms

When you use the ecuadordirectroses.com website, you are agreeing to the Terms of Use and the Privacy Policy. Ecuador Direct Roses has the authority to keep all of the information collected under the Privacy Policy for purposes of record-keeping and improvement on our website. If any of the conditions outlined in the Policy are considered invalid, void, or unenforceable for any reason, those conditions will be separated from the others and will not impact the validity and enforceability of the remaining conditions.

These terms and conditions are the complete agreement between you and EDR, and they govern your use of the Service. I acknowledge that I have read and understand the agreement. I agree that my use of the service is an acknowledgment of my agreement to be bound by the terms and conditions of this agreement.