PRIVACY POLICY

Out of Stock

If we are Out of Stock on an item, you have the option to request an alternative variety of roses or cancel your order. Please note that we do not 'capture' or 'charge' the funds until we have packed the order and processed the shipping information on that order. Any visible charges are a 'pending' transaction and are only billed upon shipment from our warehouse and otherwise will fall off of your credit card statement after 7-10 days (depending on your bank).

Damaged Goods

Ecuador Direct Roses products are shipped with a 100% quality guarantee. Prices are subject to change without notice due to unforeseen market conditions. Shipping costs are estimated at check out and will be adjusted upward or downward according to the actual shipping cost at the moment of departure from our premises. Quality claims must be made to Ecuador Direct Roses within 24 hours of receiving the order. Quality claims must be made by email to: customercare@ecuadordirectroses.com and must include pictures sufficient to properly capture the quality problem (Showing the number of stems damaged). Also, need to show up the bar code included in every bunch of Ecuador Direct has within 48 hours after receiving your order. (Pictures without the bar code can't be processed as ours). Approved claims will be deducted from the invoice amount on your next shipment. Exclusions to this guarantee include but are not limited to, damage due to transit problems or weather conditions, Saturday shipments, shipper exclusions, or 2nd-day arrivals being requested by the customer. Additional pictures may be asked for or required to help us communicate with the shipper in tracking down the nature of the quality or transit problem.

Applicable Law:

You agree that any legal action brought against us shall be governed by the laws of the Country of Ecuador, without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on any one of our Sites shall be an appropriate court in Ecuador.