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Private Policy

Your privacy is important to us at Ecuador Direct Roses, and we want to assure you that we handle your information with care. This privacy policy applies to our Services and outlines the types of information we collect, how we use it, and in which conditions we may have to disclose it. We also cover our legal bases for processing your information, how long we retain it, and how you can contact us to exercise your rights. Ecuador Direct Roses value your trust and will take all precautionary measures to protect your privacy.

By visiting our websites, you are agreeing to the practices outlined in this Policy. If you do not agree with the terms of this Policy, please refrain from using our websites. This Policy is subject to change without prior notice, and any updates will be published on our websites. By continuing to use our websites after changes have been made to the Policy, you demonstrate your acceptance of the updated terms. Therefore, it is advisable to review this Policy periodically.

What personal information do we handle to provide you with the best possible service?

We collect information from our users to personalize and improve our Services and enhance your experience. The types of information we collect include contact information such as names, addresses, email, and phone numbers. We also receive and store certain types of information automatically whenever you interact with us, such as your IP address, browser type, and the web pages visited during your connection. We may use cookies to enhance your website usage, monitor website usage, and improve our Services. Disabling cookies may limit website functionality and access to your account information. We may also use third-party website analytic tools to collect information about visitor traffic. We do not perform profiling or make automated decisions without your consent. If you sign up for our mailing list, we will send you informational emails and may compare our user list with lists from other companies to avoid sending unnecessary messages. We may also receive information from other sources and combine it with our data.

How do we handle any personal information?

We collect information for the purpose of conducting business operations, such as delivering our flowers and managing delivery orders. We may use this information to respond to inquiries, manage orders, review website usage, address problems, protect our business, monitor compliance, and provide updates. We do not sell user information. We may disclose information for law enforcement purposes and to enforce our policies. We communicate with users through various channels. We may use information to conduct research and customize experiences, but we do not provide non-public information to third parties without consent, unless required by law.

We only keep personal information for as long as needed. This is unless there are agreements between you and Ecuador Direct Roses or if the law requires it. We start storing your data from the moment you request more information until the commercial relationship ends. If personal information is no longer needed, we will delete it or make it anonymous. The data may be stored in any of Ecuador Direct Roses databases, depending on its purpose.

How does Ecuador Direct Roses protects your personal information?

All information you provide is handled with great caution and we have taken many preventive measures to protect it. Your security is our priority for that reason we use security tools to encrypt the electronic information you input, ensuring its confidentiality. Also, Ecuador Direct Roses uses advanced antivirus software to monitor and control any data leakage. Our goal is to prevent unauthorized access, maintain data accuracy, and promote the correct usage of information. While we strive to protect your information, it is important to note that no security system is perfect. Therefore, we cannot guarantee that your information will be secure in all circumstances.

Your Rights in Ecuador Direct Roses

You have the option to choose not to provide information, even if it may be necessary to fully use the Services. If you do not wish to receive emails from us, you can unsubscribe at any time.

If you need assistance correcting or updating your personal information, or if you want us to delete your personal information, please contact us. We may need to keep your personal information for legal purposes, and we will explain this to you if necessary.

Residents in different US states or other countries will have to abide by the rules and regulations constituted in Miami, Florida, and follow state and federal laws. 

- The right to request deletion of personal data when there is no compelling reason for its continued processing.

- The right to object to processing based on legitimate interests or for direct marketing purposes.

- The right to request limitation of processing of your personal information.

- The right to request correction of incomplete or inaccurate personal data.

- The right to request access to and obtain a copy of your personal data.

- The right to request transfer of your personal data to another party.

- The right to withdraw consent upon request.

If we deny a request, there may be a right to appeal. Currently, we do not share personal information with third parties for direct marketing purposes, but if there are any concerns, please contact us for more information.

External Links 

This site may contain links to other sites on the Internet. These sites are owned and may have other sites managed by third parties. Ecuador Direct Roses owned and operated their social media such as Facebook, Instagram, LinkedIn, and YouTube. To enhance our business we can use the data provided by these companies with external auditors to have better management. It is important to note that Ecuador Direct Roses is not responsible for the operation or content of these websites. We advise you to review the privacy policy of any external site before sharing personal information. If you have any questions about their privacy policies, please contact those websites directly.

Operational Regulation

Our websites are hosted and operated primarily in Ecuador. If you visit our websites from the United States or country, your information may be transferred to, stored, and processed in Ecuador. The data protection laws of the United States or Ecuador may not be as comprehensive or may differ from the laws in your country. Your information may be accessed by government authorities under lawful orders applicable in such jurisdictions. By using our websites and providing personal information, you consent to the transfer of your information to our facilities as outlined in this Privacy Policy.

Products Out of Stock

If we are Out of Stock on an item, you have the option to request an alternative variety of roses or cancel your order. Please note that we do not 'capture' or 'charge' the funds until we have packed the order and processed the shipping information on that order. Any visible charges are a 'pending' transaction and are only billed upon shipment from our warehouse and otherwise will fall off of your credit card statement after 7-10 days (depending on your bank).

More Information Check Out Terms and Conditions